Terms and conditions of reservation

When confirming the reservation, we assume that you are familiar with and agree to the rules and that you will fully comply with them.


By accepting the offer, i.e. paying the advance payment for the offered accommodation, the guest accepts our conditions.

By paying the advance payment according to the offer, the guest confirms that he is familiar with these General Terms and Conditions for the provision of accommodation services, and that he accepts them in their entirety. The costs of sending the advance payment are borne by the guest. To confirm the accommodation reservation, the guest pays an advance payment. For a stay of 7 days or more, the advance payment is 30% of the total amount. The remaining amount, up to the total value of the arrangement of 70%, is paid in agreement with the lessor. If the payment is not made at the agreed time, it will be considered a cancellation of the reservation and we will offer the accommodation to another guest.

After payment and receipt of the advance payment, the landlord sends the guest a confirmation of the reservation.

The renter's right to change and cancel the reservation

If extraordinary circumstances occur that cannot be foreseen, avoided or eliminated, the reserved accommodation can only be replaced with prior notification and permission of the guest, and this with accommodation of the same or higher category and at the accommodation price at which the guest confirmed the reservation.

In the event of the impossibility of replacing the paid accommodation, the lessor reserves the right to cancel the reservation with prior notification to the guest at least 7 days before the start of using the service, and guarantees a refund of the entire amount paid. If extraordinary circumstances occur on the day the service starts, or during the guest’s stay (sudden breakdowns, etc.), the landlord will try to provide the guest with information about other possible accommodation and return the unrealized amount paid to the guest. In the case of a shorter stay than the reserved one, the total price of the accommodation is calculated for the entire reserved period.

The guest's right to change and cancel the reservation

In case the guest wants to change or cancel the reservation made according to his request, he must do so in writing by email. A change is considered to be a change in the number of persons or the date of start and/or end of using the service no later than 45 days before the start of using the service. The first change of reservation, if possible without additional costs, will be made free of charge. In the event that it is not possible to change the reservation, and if the guest cancels the confirmed reservation for this reason, the conditions for cancellation of the reservation below apply. Changing the accommodation unit within 45 days before the start of the reservation and during the use of the reservation is considered a cancellation of the reservation.

The basis for calculating cancellation costs is the date when the guest notified that they want to cancel the reservation:

  • for cancellation up to 45 days before the start of using the service, the advance payment is returned and reduced for shipping costs
  • for cancellations from the 45th day to the day of the first day of arrival, we are unable to refund the advance payment

The advance payment is a guarantee to the renter that the rental contract has been concluded, and to the owner of the accommodation, if the reservation is not fulfilled, it serves as compensation.


If the guest does not arrive at the reserved accommodation unit by midnight on the day of the start of the service, and has not contacted the lessor, the reservation is considered cancelled, so cancellation costs are calculated according to the above.

Cancellation without cancellation costs is valid only in the following cases and with mandatory written confirmation:

  • death
  • an accident with serious bodily injury
  • sudden acute illness, which requires urgent medical care
  • disorders in pregnancy
  • damage to property caused by fire,
  • natural disaster or intentional criminal act of a third party
  • military exercise

Advance payments can be made by bank transfercordinates of which,t the guest will receive by email upon offer.

The guest is obliged to submit a confirmation of payment immediately after payment, otherwise the lessor is not obliged to make a service reservation, and the lessor is not responsible for unfulfilled service reservations due to the guest’s delay in delivering the confirmation according to the agreed time.

Description of accommodation

Accommodation is categorized by the competent administration for the Economy. By accepting the offer, the guest confirms that he is familiar with the information, description and photos of each accommodation unit offered by the owner.

The lessor undertakes to provide adequate kitchen utensils and cutlery in the accommodation unit, in accordance with the number of persons for whom it is intended. Each guest should be admitted to a clean and tidy accommodation unit, and each guest will be greeted with clean sheets and shower towels.

For guests staying longer than a week, bed linen and towels will be changed once a week. The guest is responsible for any damage to devices or equipment provided to the guest and caused by improper use of said equipment, and the determination of any damage must be done in the guest’s presence. The guest is obliged to settle any damage on the spot.

Tourist tax

Tourist tax is included in the price of accommodation.  


Entry to the apartment is after 2 p.m. on the day of the accommodation service. The lessor is not obliged to receive guests before 2 p.m. The guest is obliged to inform the renter about the time of arrival min. 48 hours before arrival. Upon arrival, it is necessary to hand over the documents of all accommodation users to the landlord in order to register with the tourist association.


The apartment must be vacated by 10 a.m. on the day indicated on the reservation. On the day of departure, the guest is obliged to allow the lessor to inspect the condition of the rented accommodation, and to hand it over in the condition in which he found it on the day of arrival. If you do not leave the apartment by 10 o’clock, we reserve the right to charge for another day.


The accommodation unit is cleaned on the day of arrival and departure by the lessor. Bed linen and towels are changed every 7 days. The guest is obliged to leave the accommodation in order. Cleaning the kitchen utensils is the responsibility of the guest.


Complaints should be announced when a problem occurs, we do not accept complaints upon departure in order to reduce your bill. Please report any problems that arise in time so that we can try to solve them to our mutual satisfaction. The lessor accepts objections expressed only during the summer vacation, objections are not possible after departure.

The guest is obliged to:

  • adhere to the posted house rules in the rented accommodation unit, and cooperate with the lessor in good faith
  • upon arrival at the accommodation unit, submit personal documents for registration to the authorities. The documents will be returned to the guest after a maximum of 12 hours.
  • bringing more people than agreed or bringing unannounced pets to the accommodation unit is not allowed, in this case the guest will be canceled and the entire amount of the agreed arrangement will be charged.

Resolution of complaints

The guest who arranged the accommodation has the right to complain about the non-performed contracted service.

1. if the guest is not satisfied with the situation, he is obliged to inform the landlord immediately upon arrival about the reasons for his dissatisfaction

2. if the guest is not satisfied with the situation on the spot, and leaves the facility and finds another accommodation on his own, without giving the landlord a chance to eliminate the cause of his dissatisfaction, or to possibly find him an alternative accommodation, such a guest cannot demand a refund regardless of the fact whether his reasons were justified or not.

3. If the justified causes of dissatisfaction cannot be eliminated, the landlord can offer alternative accommodation to guests, if it is not adequate for the guest, the guest can find alternative accommodation himself.

The highest compensation for a complaint can reach the amount of the advertised part of the services, and it cannot cover already used services or the entire amount of the arrangement.

Protection of personal data

The guest provides personal data voluntarily. The guest’s personal data is necessary in the process of realizing the requested service. The renter undertakes not to provide personal data to a third party, except for the purpose of providing the requested service.


By paying the advance payment, the guest fully accepts the conditions and rules of accommodation provided here.

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